The EEA Grants has zero tolerance policy on corruption and mismanagement and its implementation is based on the promotion of good governance and the principles of transparency, accountability and cost efficiency.
Alerts on suspicions of serious deviations from the principles of good governance or irregularities in the implementation of the Financial Mechanism of the European Economic Area 2014-2021 in Portugal may be submitted directly by any person to the follow e-mail, address or phone number:
National Focal Point
Rua Barata Salgueiro, 37 – 5º
1250-042 Lisboa - Portugal
++351 218 801 175
For the proper treatment of your complaint, enter the subject "Complaint Mechanism EEAFM 2014-2021".
Please provide as much detail as possible about the information you have, to ensure proper referral. The elements received will be handled with confidentially. You may choose to make anonymous complaints.
Within 10 business days, you will be given a response on the referral given to the complaint by the National Management Unit that receives the alerts and acts as a National Focal Point.
Please note that the presentation of your complaint under this complaint mechanism does not replace the use of the legal means available to protect any rights.
Alternatively, you may use the contact of other entities involved in the implementation of the EEA Grants, namely the General Inspectorate of Finance, entity designated as Irregularities Authority and as Audit Authority or the Financial Mechanism Office, entity responsible for implementing the EEA Grants on behalf of the Donor States,
- General Inspectorate of Finance (IGF)
Irregularities Authority and Audit Authority
- Financial Mechanism Office (FMO)
Entity responsible for implementing the EEA Grants on behalf of the Donor States
If the complaint entails a suspected or actual irregularity, it will be reported to the FMO by the General Inspectorate of Finance, which acts as the Irregularities Authority.
Complaints that may be submitted:
- Mismanagement of Programme’s Funds;
- Misconduct of the Programme Operators Managers;
- Duality of criteria applied by the Programme Operators.
Situations that should not be submitted to the Complaints Committee:
- Requests for appeal on the decision on the admissibility of an application;
- Complaints about approval or rejection of an application;
- Complaints about decisions on eligibility of expenditure.